At JET, we're proud to offer a wide variety of courses to suit your professional and personal development needs.  Use our search form to find courses on specific topic areas, or browse through our list.

Below is a listing of classes available through JET that are scheduled for Spring of 2005.  Any of these courses can be taught as a customized course for your organization.  Please contact the JET office at (607) 734-1574 for details, or learn more about it here.

ACHIEVING POSITIVE RESULTS WITH DIFFICULT PEOPLE

09/20/06: WEDNESDAY: 8:30 AM - 4:30 PM

JET Office, Elmira Heights, NY

Hours: 7.00  Sessions: 1  Fee: $109.00

Instructor: Kathleen Winslow

This hands-on, interactive class will provide participants with different methods, strategies, techniques, and styles that can be used daily to obtain positive results. Participants will be able to assess and improve their personal skills to achieve success with difficult people.

ADMINISTRATIVE SKILLS FOR OFFICE PROFESSIONALS

09/27/06: WEDNESDAY: 8:30 AM - 4:30 PM

JET Office, Elmira Heights, NY

Hours: 7.00  Sessions: 1  Fee: $109.00

Instructor: Kathleen Winslow

Are you one of those indispensable people that no office could do without? Would you like to become even better? Then this course is for you! Participants attending this course will gain skills to become better organized, more effective communicators and time managers, exceptional customer service representatives, and creative problem solvers.

Anger: Managing the Habit, the Addiction

10/19/06: THURSDAY: 8:30 AM - 4:30 PM

JET Office, Elmira Heights, NY

Hours: 7.00  Sessions: 1  Fee: $109.00

Instructor:  Barbara Fletcher

The evidence of destructive anger is all around us. Whether in the news, our streets, homes, playgrounds, and schools/workplace we often feel vulnerable and frightened. This course is designed to take a different approach to managing anger that is harmful to self and/or others, physically or emotionally. It is based on the concept that the anger response becomes habitual and as the habitual behavior persists, tolerance increases and the habituation turns to addiction. The anger response escalates increasing the risk to self and/or others. This course is an educational tool, not a therapy/counseling session.

Assertive Communication

10/27/06: FRIDAY: 8;30 AM - 4:30 PM

JET Office, Elmira Heights, NY

Hours: 7.00  Sessions: 1  Fee: $109.00

Instructor: Patricia Hurley-Trojan

Appropriate and effective communication skills can be one of your biggest assets. This workshop will help you improve communication skills through the use of assertive rather than aggressive or submissive behavior. The focus will be on both verbal and non-verbal behavior. This workshop is for anyone who wants to enhance their communication skills by learning the use of assertive behavior.

BRIDGING THE GENERATION GAP

11/15/06: WEDNESDAY: 8:30 AM - 4:30 PM

JET Office, Elmira Heights, NY

Hours: 7.00  Sessions: 1  Fee: $109.00

Instructor: Kathleen Winslow

The challenges of managing a workforce composed of multiple generations (Generation X, Generation Y, Baby Boomers, Older Workers, Returnees, New Professionals) are taking many managers by surprise. People with differing perceptions frequently clash, presenting unique challenges to today's business leaders. Understanding generational differences is critical to making them work for, not against, your organization. Participants will come away confident that they can successfully harness the energy and potential of the mixed generational workplace. Each generation brings unique experiences, expectations, attitudes, and values to the workplace. This seminar will explore the characteristics of multiple generations and give concrete tips and strategies for supervising employees across generation lines.

COACHING SKILLS FOR MANAGERS AND SUPERVISORS

10/10/06: TUESDAY: 8:30 AM - 4:30 PM

Hours: 7.00  Sessions: 1  Fee: $109.00

Instructor:   Mary Ann Thompson

This course gives you the opportunity to try dynamic new coaching skills that help people solve problems, stay focused, and take action.  You will discover new ways to bring out the best in people and expand their potential. Motivation, communication, and change skills are necessary for today's managers to create a climate for personal responsibility and organizational transformation. This interactive course helps you develop the internal motivation of the people you supervise using dynamic new coaching skills. The focus will be on boosting performance levels by motivating people to take responsibility and take action. In this course, you learn by doing. Instead of role-playing, you will get real, hands-on experience in developing effective new coaching skills that work. The focus will be on practical skills that help you develop not just your star performer, but the whole team.

COMMUNICATION: SKILLS FOR WORKING & LIVING

10/04/06: WEDNESDAY: 8:30 AM - 4:30 PM

JET Office, Elmira Heights, NY

Hours: 7.00  Sessions: 1  Fee: $109.00

Instructor:   Andrea Livingston

If you think that better communication will improve your working environment, you are right! Communicating is an on-going process that allows our messages to be understood and enables us to hear what others have to say. Participants will discuss the barriers to communication, value of non-verbal clues, and differences between labels and behaviors. This course will give you the skills and knowledge to express yourself more positively and become a better listener with peers, customers, and superiors.