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Joint Education and Training Employee Training, Affordable Options |
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Professional and Personal Development Courses Cont'd
Not all courses are offered every semester. Watch for these courses to be offered in the future:
ANGER: MANAGING THE RESPONSE
The evidence of destructive anger is all around us. We often feel vulnerable and frightened. This course is designed for employees who need to deal with their own anger or that of children, family members, colleagues, friends, and strangers. It is based on the concept that the anger response becomes habitual and as the habitual behavior persists, tolerance increases and the habituation turns to addiction. The anger response escalates increasing the risk to self and/or others. This course is an educational tool, not a therapy/counseling session.
BRIDGING THE GENERATION GAP The challenges of managing a workforce composed of multiple generations (Generation X, Generation Y, Baby Boomers, Older Workers, Returnees, New Professionals) are taking many managers by surprise. People with differing perceptions frequently clash, presenting unique challenges to today's business leaders. Understanding generational differences is critical to making them work for, not against, your organization. Participants will come away confident that they can successfully harness the energy and potential of the mixed generational workplace. Each generation brings unique experiences, expectations, attitudes, and values to the workplace. This seminar will explore the characteristics of multiple generations and give concrete tips and strategies for supervising employees across generation lines.
COACHING SKILLS FOR MANAGERS AND SUPERVISORS This course gives you the opportunity to try dynamic new coaching skills that help people solve problems, stay focused, and take action. You will discover new ways to bring out the best in people and expand their potential. Motivation, communication, and change skills are necessary for today's managers to create a climate for personal responsibility and organizational transformation. This interactive course helps you develop the internal motivation of the people you supervise using dynamic new coaching skills. The focus will be on boosting performance levels by motivating people to take responsibility and take action. In this course, you learn by doing. Instead of role-playing, you will get real, hands-on experience in developing effective new coaching skills that work. The focus will be on practical skills that help you develop not just your star performer, but the whole team.
COMMUNICATION WITH STYLE
Employers consistently rate good communication skills among the most desirable for their employees. It is important to develop and refine these vital skills. This seminar will raise participants' awareness of the implications of individual learning style preferences and interpersonal communication. Participants will enhance their understanding of their own communication strengths and the needs of others, delineate the skills of a good communicator, and become more effective communicators, delivering communication more in tune with the recipient's needs.
CUSTOMER SERVICE: IT'S ALL ABOUT ATTITUDE
A customer is much more than a person who buys our goods or services. A customer is any person, internal or external to our organization, with whom we deal. Every person in an organization has the ability to make a positive impact on customer relations. This course will show participants how to develop a more positive attitude toward customers and their jobs. Customer service is about attitude. It is a simple principle, but difficult to execute in all circumstances. It is critical to know and understand customers and to treat them with the respect they deserve. When customers are treated well, they are your organization’s most powerful advocate.
DEALING WITH WORKPLACE NEGATIVITY This course will address techniques to counter the detrimental impact of negativism. Many work environments become permeated with negativity. This course will teach you how to limit the effects of negative people, attitudes, and practices in the workplace. You do not have to be a "victim" of people who can bring you down. You do not have to allow negativity to affect your job performance. This course will teach you how to maintain a healthy, positive perspective. Managers are tone setters and need to master these skills, as well.
EFFECTIVE GRAMMAR SKILLS
More and more people are becoming aware of good writing and the importance of a sound foundation in grammar and usage skills in that process. This workshop is designed to "dust off" the rules and "jog the memory" of those skills you need to know on the job. Participants will review grammar and usage skills, practice those skills, and share concerns they have with everyday application. The workshop is suitable for employees interested in reviewing and improving language skills.
Effective Workplace Teams This training is designed to teach participants the basic concepts of teamwork. Understanding the underlying criteria for creating an effective team will enable participants to contribute to the highest potential as a team member. Through a variety of activities, participants will learn about themselves as team members, their strengths and limitations, and strategies to eliminate self-limiting behaviors. This course is for anyone who is a part of an existing team or who will be part of a newly created team. FRONT DESK TRAINING - UP FRONT & PERSONAL! Front desk personnel have many unique challenges in their jobs. As the customer's first contact with their organization, good customer service skills are a must. That can sometimes be a challenge when the customer is being particularly difficult! This workshop will cover tips and tricks to making the very best first impression for your organization. Topics include everything from dress to phone and other organizational skills. We'll also cover tips on how to stay safe while dealing with the occasional difficult or threatening caller or visitor. This course is for front desk staff, receptionists and customer service staff. HIRING & KEEPING THE BEST EMPLOYEES This course will provide you with a surefire method of managing the hiring process and then look at the elements necessary to retain the quality employees that you have. One of the biggest challenges facing business leaders today is the sometimes daunting task of finding and then hiring the best workers in the labor pool. The challenge comes from managing the hiring process in the right way. Without the right skills and a plan, the hiring process becomes a landmine that frequently can cause irreparable damage to organizations and can mean the difference between success and failure. Finding and hiring the best is still only half the battle. Keeping the best workers productive and happy in the workplace is equally important. HUMAN RESOURCE FUNDAMENTALS: AN INTRODUCTION This course is designed for Administrative Support Staff who have HR as a dual role, or HR as an additional responsibility, entry level HR Professionals, line managers who have HR responsibilities, and HR professionals, such as Recruitment Specialist, whose experience has been in one functional area. Participants will be introduced to the concept of human resource management being defined as the utilization of individuals to achieve organizational objectives, and the philosophy, policies, procedures, and practices related to the management of people within an organization. The Process-Systems view of HR will be introduced and defined for each core competency area. Discussion will take place as to how the application of these competencies can improve an organization's HR function and lead ultimately to participant and the organization's ability to effectively support and/or manage employees. INCREASING YOUR PERSONAL & PROFESSIONAL EFFECTIVENESS Companies need the kind of people who have potential as well as current capabilities. People are needed who will continue to learn as they gain experience, who are willing to improve their personal effectiveness, assume greater responsibilities, and take the initiative for self-improvement. The valuable employee is not complacent and welcomes change to achieve this improvement. This workshop is designed to help an individual develop the confidence needed for personal and professional growth.
Joint Education and Training, Inc.
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