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Joint Education and Training Employee Training, Affordable Options |
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ACHIEVING POSITIVE RESULTS WITH DIFFICULT PEOPLE
09/24/08: Wednesday: 8:30 AM - 4:30 PM JET Office, Elmira Heights, NY Hours: 7.00 Sessions: 1 Fee: $109.00 Instructor: Kathleen Winslow NAB/NCERS 6.0 Clock Hours This hands-on, interactive class will provide participants with different methods, strategies, techniques, and styles that can be used daily to obtain positive results. Participants will be able to assess and improve their personal skills to achieve success with difficult people.
ADMINISTRATIVE SKILLS FOR OFFICE PROFESSIONALS
11/05/08: Wednesday: 8:30 AM - 4:30 PM JET Office, Elmira Heights, NY Hours: 7.00 Sessions: 1 Fee: $109.00 Instructor: Kathleen Winslow Are you one of those indispensable people that no office could do without? Would you like to become even better? Then this course is for you! Participants attending this course will gain skills to become better organized, more effective communicators and time managers, exceptional customer service representatives, and creative problem solvers. This course is for all support personnel.
ANGER: MANAGING THE RESPONSE
10/02/08: Thursday: 8:30 AM - 4:30 PM JET Office, Elmira Heights, NY Hours: 7.00 Sessions: 1 Fee: $109.00 Instructor: Barbara A. Fletcher
The evidence of destructive anger is all around us. We often feel vulnerable and frightened. This course is designed for employees who need to deal with their own anger or that of children, family members, colleagues, friends, and strangers. It is based on the concept that the anger response becomes habitual and as the habitual behavior persists, tolerance increases and the habituation turns to addiction. The anger response escalates increasing the risk to self and/or others. This course is an educational tool, not a therapy/counseling session.
COMMUNICATION: SKILLS FOR WORKING AND LIVING
10/17/08: Friday: 8:30 AM - 4:30 PM JET Office, Elmira Heights, NY Hours: 7.00 Sessions: 1 Fee: $109.00 Instructor: Gregg A. Brown
If you think that better communication will improve your working environment, you are right! Communicating is an on-going process that allows our messages to be understood and enables us to hear what others have to say. Participants will discuss the barriers to communication, value of non-verbal clues, and differences between labels and behaviors. This course will give you the skills and knowledge to express yourself more positively and become a better listener with peers, customers, and superiors. Employees wishing to improve their communication skills should take this course.
Joint Education and Training, Inc.
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