| In this article we will take a look at remote desktop | | | | situation many computers may be monitored and |
| software as a tool for enhancing employee training | | | | recorded from a single workstation and their activity |
| processes and overall productivity via performance | | | | stored for later viewing. The screens of these |
| monitoring and real-time support. | | | | computers can be selectively recorded based on |
| Normal 0 false false false EN-US X-NONE X-NONE | | | | settings such as: during work on certain projects, while |
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| {mso-style-name:"Table Normal"; | | | | network, etc. This can help increase productivity by |
| mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; | | | | comparing performance across several employees |
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| mso-para-margin-top:0in; mso-para-margin-right:0in; | | | | to develop and implement change. These screen |
| mso-para-margin-bottom:10.0pt; | | | | recordings can also be viewed back to assist with |
| mso-para-margin-left:0in; line-height:115%; | | | | incident reporting, employee rewarding, case study |
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| Using remote desktop software, multiple computer | | | | get great benefit from the synchronized playback of |
| users can directly interface and interact with one | | | | the recorded phone conversations their employees |
| another from anywhere in the world. These | | | | are conducting with their corresponding computer |
| connections facilitate unprecedented levels of | | | | screen activity. Capturing these two elements together |
| collaboration, vastly improved levels of technical | | | | gives the employee the entire picture of the |
| support and other enhancements to workplace | | | | employee’s activity and can greatly aid the |
| productivity in general. | | | | process of training and employee advancement. It is |
| | | | | important to note that this monitoring can occur both |
| | | | | with and without the knowledge of the employee |
| In most job environments, there are very specific | | | | (stealth mode). This can be an important differentiation |
| procedures that must be followed as closely as | | | | to make due to the fact that long term, non-intrusive |
| possible in order to ensure the company remains | | | | monitoring techniques help identify trends in employee |
| productive. The time spent training new hires on these | | | | performance and aid in developing more successful |
| processes can be greatly diminished and its efficacy | | | | approaches toward solving any productivity issues the |
| significantly improved through the use of remote | | | | worker may be having. Regardless of the specific |
| desktop software. Using these programs, a trainer or | | | | setting or application, it is clear that the level of access |
| manager can monitor an employee’s | | | | allowed by remote desktop software is ushering in |
| procedures in real time and determine exactly their | | | | new levels of efficiency and productivity among |
| strengths and weaknesses. If an employee is having a | | | | today’s workforce. |
| particularly difficult time with a given element of their | | | | |
| work, the person monitoring them has the ability to | | | | |
| instantly take remote control of their system and allow | | | | |
| the employee to watch the process correctly occur | | | | |
| right on their own screen, rather than have it merely | | | | |
| explained to them over their shoulder. It is with this kind | | | | |
| of visual and immediate assistance that training times | | | | This article was written by Tim Kennedy on behalf of |
| are reduced and long term memories are instilled. | | | | Proxy Networks. He recommends you consider Proxy |
| Another application for improving overall productivity | | | | Networks for all your PC Remote Access, Remote |
| through the use of remote desktop software is screen | | | | Access, and Remote Desktop Software needs. |
| recording. This is similar to screen monitoring but in this | | | | |