| The of loss adjusting profession is in a state of flux. | | | | companies become less defined, more candidates |
| Liability is the busiest area in terms of growth; | | | | are moving to and from broking jobs, insurers and loss |
| household in terms of volume. The market, as with | | | | adjusting jobs. |
| other areas of insurance, is characterised by a | | | | Enticing new entrants to loss adjusting jobs |
| shortage of candidates to fill the available pool of loss | | | | In an attempt to attract candidates into Loss Adjusting |
| adjusting jobs. | | | | jobs, employers are offering structured training |
| There was always a trend to take on contractors, | | | | programmes and benefits such as flexitime, more |
| but the lack of availability of quality permanent | | | | annual leave and generous bonuses in response to |
| candidates has meant that employers are hiring a | | | | candidates demanding security, exposure to more |
| more diverse workforce, including older loss adjusters | | | | sophisticated markets and the ability to fulfil their |
| and those loss adjusters who want to work more | | | | career aspirations. |
| flexible hours. Having loss adjusters in close proximity is | | | | Candidates increasingly want to know if there is a |
| the main priority of claims managers. | | | | sufficient training provision to ensure career |
| Lack of qualified loss adjusters | | | | development in Loss Adjusting jobs. Benefits are |
| London has historically always been a vibrant | | | | assuming far greater importance, in particular for those |
| market, offering many loss adjusting jobs, competition | | | | who move across from other business sectors. |
| among employers to attract and retain staff is | | | | Demand for similar packages is expected and |
| extremely fierce. However, due to the cyclical nature | | | | the loss adjusting industry has had to react by |
| of loss adjusters workloads, there are periods where | | | | carefully looking at recruitment strategies to fulfil both |
| firms are not as frantic about recruiting for loss | | | | candidate needs and business requirements in Loss |
| adjusting jobs. The market has experienced skills | | | | Adjusting jobs. |
| shortages, especially within specialist and property | | | | Commercial adjusters have to be CII-qualified with a |
| claims. | | | | strong work ethic; for more senior roles, CII and CILA |
| The crux of the problem seems to revolve around a | | | | credentials are required. In the domestic field less |
| general lack of qualified loss adjusters and this has | | | | concerned with formal qualifications and more |
| also been the case in other areas of insurance such | | | | interested in candidates' commitment and enthusiasm |
| as underwriting jobs. | | | | to learn. |
| Employers across the country seek smart, personable, | | | | The Society of Claims Technicians (SCT) was driven |
| customer service-focused individuals but identifying | | | | by leading loss adjusters. This recognised qualification |
| this mix of skills is not always easy. For some firms, | | | | introduces career-minded claims handlers to different |
| investment in training is more crucial than ever. | | | | aspects of the insurance industry, has grown in |
| Increasingly, employers within the insurance | | | | popularity and has begun to shape salary trends. |
| industry are training candidates from diverse | | | | The future for loss adjusting jobs |
| backgrounds such as engineering, surveying and | | | | Loss adjusters recognise that to attract and retain |
| accountancy. This provides a pool of talent that can | | | | quality staff into loss adjusting jobs, recruitment |
| be deployed across businesses. | | | | strategies have had to be reviewed to keep up with |
| As the boundaries between financial services | | | | the increasing work-life trend. |