| In today's business environment everything is | | | | assignments to compliment the audio visual |
| quantifiable. Figures are collected to support existing | | | | presentation will dramatically increase staff recollection |
| practice, gauge the effectiveness of newly | | | | and allow for the monitoring of the effectiveness of |
| implemented procedures and the success of evolved | | | | that training module by gauging accurate staff |
| best practice policies. The measurement and | | | | response. |
| interrogation of training methodologies and strategies | | | | Maintain Interest |
| and performance management tools are integral to | | | | Training videos don't need to be plainly informative. |
| the good governance and human resources function | | | | Keep the interest by setting the media to good music. |
| of any healthy organization. | | | | Include footage that promotes discussion and is |
| Training videos are fast becoming an effective and | | | | pleasing or intriguing to the eye. Additionally, it is not only |
| consistent method to ensure compliance and uniformity | | | | a common but accurate belief, time is money. No single |
| of staff standards by imparting information easily, | | | | module should be longer than five minutes in duration. |
| succinctly and effectively. Audio visual presentations | | | | This allows for 'on the fly' revision and also maintains |
| provide a solid platform for staff reliability while | | | | interest by the viewer. Long involved dry audio visual |
| providing a tool to improve performance standards by | | | | presentations will have the reverse effect on fact |
| staff whose adherence to organizational requirements | | | | retention. |
| has been identified as inconsistent. | | | | Championing by Management |
| To be an effective tool the following points should be | | | | Like any new policy or procedure, if a new training tool |
| considered when commissioning or creating a training | | | | is not championed and promoted by management it |
| video. | | | | will not be taken seriously by the workforce. Training |
| Fill a Need | | | | time needs to be allocated to allow new staff to view |
| Training videos should be particular to an organizations | | | | and digest the films, additionally, existing staff need to |
| specific needs and filmed and presented as such. | | | | be provided the opportunity to review the training tool |
| Generic videos will not provide staff strict instructions | | | | for their own information and to meet current |
| on how to conduct their business. Policy, procedure, | | | | company competency requisites. |
| standards and training methodologies that are | | | | Delivery Methods |
| ambiguous and open to interpretation by the individual | | | | In today's advanced business arena, technology is |
| will be detrimental to a company's requirements and | | | | readily available to even small companies. Films placed |
| open the company to bad practice, public scrutiny and | | | | on central servers can be accessed by all staff and |
| erosion of customer confidence due to staff | | | | access can be monitored by technical departments to |
| inconsistencies in the manner they perform their | | | | gauge support and effectiveness of championing by |
| functions. | | | | management. Intranet and Internet delivery can permit |
| Supporting Documentation | | | | widespread access of training and performance |
| Any training module should not only include a best | | | | modules thereby decreasing the need for training and |
| practice example, but also the supporting legislative | | | | revision seminars where staff are taken away from |
| basis, policy or procedure. This encourages staff to | | | | core business functions for a period of time. In fact |
| support the action or intention of the training module by | | | | delivery options can be as high tech as a businesses |
| showing staff why the instruction is necessary and | | | | budget will permit such as rollout to mobile phones or |
| what stakeholders, external or otherwise, have an | | | | simple like provision of a DVD library due to limited |
| interest in the maintaining effective compliance of that | | | | funds and simplistic technical infrastructure. |
| instruction. | | | | Either way, staff who are provided information in a |
| Repetition Increases Retention | | | | visual format that is not open to misinterpretation, is |
| Audio visual training modules should recap and | | | | clear in expectations and stakeholder interests are |
| represent information in a number of formats as | | | | more likely to recall and repeat and adhere to |
| repetition increases retention. Spot quizzes or written | | | | company standards. |