| Emotional Intelligence and Business Communication | | | | efficiency. Self empathy may be used during a |
| Training | | | | conversation that may start to become stressed. |
| Emotional Intelligence and business communication | | | | Using the skill quickly brings back calm. |
| training skills may lead to one of the most important | | | | Self empathy can be the difference between winning |
| skills that can build business customer service to it's | | | | a new customer or retaining the current customer. If |
| highest level. Humans are all deprived because we use | | | | the employee is in a disgruntled mood the customer will |
| this skill sparingly while our customers and employees | | | | identify this and not being satisfied either. Yet if the |
| suffer. Teach this emotional intelligence skill and your | | | | employee receives the calming that self empathy can |
| business will sky rocket. This simple skill can build trust | | | | provide the communication with the customer will |
| in minutes instead of weeks and months. | | | | probably be successful and pleasant. It only takes |
| Without this skill, your company may be doomed | | | | seconds to offer oneself self empathy. |
| Self empathy skills have to be the most underrated | | | | Management may use this skill to calm themselves |
| business communication skill ever discovered. Using | | | | during a hectic day, before business meetings, or |
| adequate self empathy skills can facilitate a greater | | | | anytime they may become angry, upset or |
| customer base and retention by having satisfied | | | | dysfunctional. Emotional intelligence speaks of empathy |
| employees. Also with self empathy skills employee | | | | with others yet, self empathy is the backbone to all |
| retention will be huge. Empathy may be described as a | | | | communication, whether it be listening or expressing. |
| deep understanding what someone may be | | | | Self empathy is very efficient and effective as it only |
| experiencing. This someone could be, the employee, | | | | takes a few minutes, sometimes seconds to perform |
| customer, and management team. Without using | | | | this skill and to bring calm to the manager or employee. |
| business empathy skills, there is a lack of trust and | | | | Self empathy is only 3 steps. |
| connection between the customer and company. | | | | Self empathy is easy. There are only 3 simple steps. |
| There are different types of business empathy. They | | | | Step one is to identify what the person is observing. It |
| are silent empathy, verbal empathy and self empathy | | | | can be judgments or evaluations. This can also be |
| or self understanding. | | | | called beating ones self up. This is a natural for |
| Self empathy is the root of all communication. It is a | | | | everybody. With self empathy, we move through this |
| warm up for the emotions as stretching is a warm up | | | | step and identify what personal values are not being |
| for the body. Without this warmup, you are risking | | | | satisfied. These could be a respect, consideration, |
| injury to your employee, management and customer. | | | | ease, purpose or challenge. Identifying these values are |
| This skill helps the employee to understand any | | | | 90% of the self empathy skill. The last step is optional. |
| emotions that they may be dealing with. Self empathy | | | | It is identifying strategies that might satisfy any values |
| helps the manager and employee to become calm | | | | that are not satisfied. |
| and relaxed in any situation. Offering oneself self | | | | How important is this? |
| empathy before the employee meets with the | | | | Using this skill can mean the difference between |
| customer will bring about ease and comfort between | | | | successful communication with the customer or staff. |
| the two. | | | | Calm brings about a healthier and content employee. |
| If the manager is needed to meet with an employee , | | | | Teach this skill to your employees and managers and |
| again receiving self empathy will make this meeting | | | | watch the workplace satisfaction grow. |
| easier and communication flow with quality and | | | | |