| Customer service training programs, building | | | | customers”. While all this may be true to a certain |
| maintenance and management survival | | | | extent it is the human contact equation, the friendly and |
| In the midst of the turmoil that affects every section of | | | | helpful voice on the phone or the smiling face at the |
| our economy today it more critical than ever to | | | | service counter that has that innate ability to help the |
| re-address your facilities customer service standards | | | | customer with their needs and establish a bond |
| and building maintenance programs. There is nothing | | | | between them and your facility, product or service. |
| less at stake than your facilities and management | | | | This is your facilities chance to shine and create those |
| team’s survival survival. Corporate acquisitions | | | | long lasting memorial impressions. |
| continue as evidenced by the recent acquisition of | | | | Building Maintenance |
| Imperial Supplies LLC by industrial facilities supply giant | | | | In today’s market place differed maintenance is |
| Grainger. Rates for 30 year home loans have inched | | | | escalating as companies strive to stay afloat and |
| up as foreclosures continue to increase putting a | | | | show that some monies can be brought forth to the |
| further damper on consumer confidence and spending. | | | | bottom line. Differed maintenance is the death knoll for |
| Capitol lending and investment markets are tight as | | | | your facility. Certainly on all necessary facility |
| Wall Street drunkenly stumbles to and fro while | | | | improvements or capitol expenditures that have been |
| seeking firmer footing to recapture the biggest losses | | | | well thought out the proverbial rule of thumb holds true |
| since the great depression. Customer service and | | | | “you can pay me now or your can pay me double |
| building maintenance training programs are absolutely | | | | latter’ business decisions based on a Return On |
| essential for your facilities survival. | | | | Investment are a Sound logical, strategic and tactical |
| Customer Service and Brand Standards | | | | decision. Your facility needs to be held to high |
| It should go without saying that in today’s market | | | | standards regarding aesthetics, comfort and safety. |
| place customer service needs to be paramount above | | | | Skimping on these necessary, areas might bring some |
| all other efforts. Sure your sales department and | | | | monies temporarily to the bottom line but you will be |
| quality control members would surely disagree stating | | | | fooling no one and damaging your credibility and |
| the well worn arguments such as “if the sales | | | | reputation with the public in the process. |
| department didn’t hustle to get the to get the | | | | Customer service training programs and building |
| customers in, well…we wouldn’t have any | | | | maintenance programs need to be an integral, long |
| customers” or the quality assurance people | | | | range part of any successful businesses plan if your |
| reminding everyone that it is “their efforts that | | | | product, service or facility is to survive and thrive not |
| make sure that we present a quality product to our | | | | only today but tomorrow as well. |